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Job description (Zoho Developer)

Company – Infodrive India

Location: Okhla Phase 1 New Delhi

Company Overview:

Infodrive India is a leading SAAS company specializing in Export Import Market Research. We empower businesses with innovative solutions leveraging cutting-edge technologies. As part of our commitment to excellence, we are seeking a talented and experienced Sr. Zoho Developer to join our dynamic team.

Position Overview:

As a Zoho Developer, you will be responsible to lead a team of Zoo developers for designing, developing, and implementing customized solutions within the Zoho One suite of applications to meet our business requirements. You will collaborate closely with cross-functional teams, including sales, marketing, operations, customer success, sales support, accounts, business analysts, project managers, and other developers, to deliver high-quality solutions that drive efficiency and productivity across the organization.

Key Responsibilities:

• Leading a team of Zoho developers to guide, train, mentor and monitor to enhance their skills to implement the custom solutions within Zoho One suite.
• Managing the Admin panels for different Zoho Applications and other marketing automation tools integrated with Zoho.
• User training for 100% user adoption to ensure the applications are being used fully in the right direction where it helps to achieve organizational goals.
• Project documentation and Design, develop, and deploy Zoho applications, including but not limited to Zoho CRM, Zoho Creator, Zoho Books, and Zoho Desk, according to business requirements.
• Customize and configure Zoho applications to streamline business processes and enhance user experience.
• Integrate Zoho applications with third-party systems and tools to ensure seamless data flow and interoperability.
• Develop custom functions, workflows, and modules within Zoho applications to address specific business needs.
• Conduct thorough testing and debugging of Zoho applications to ensure optimal performance and reliability.
• Provide technical support and troubleshooting assistance to end-users as needed.
• Stay updated on the latest Zoho features, enhancements, and best practices to continuously improve our solutions.
• Collaborate with stakeholders to gather requirements, define project scope, and propose innovative solutions leveraging Zoho technologies.
• Document technical specifications, design decisions, and implementation details for future reference and knowledge sharing.

Qualifications:

• Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Zoho Developer or similar role, with a strong portfolio of successful Zoho projects.
• Proficiency in Zoho suite of applications, including Zoho CRM, Zoho Creator, Zoho Books, and Zoho Desk.
• Solid understanding of Zoho Deluge scripting language and APIs for customization and integration purposes.
• Experience with web technologies such as HTML, CSS, JavaScript, and RESTful APIs.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Zoho certifications (e.g., Zoho Developer, Zoho Creator Certified Developer) are a plus.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance, retirement plans, and other benefits package.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment with a focus on innovation and continuous learning.

If you are passionate about leveraging Zoho technologies to drive business success and thrive in a fast-paced, dynamic environment, we want to hear from you! Join us in revolutionizing the way businesses operate with our innovative SAAS solutions.

Job Details

Job description (Senior Business Analyst)

Company: Infodrive India

Location: Okhla Phase1 NewDelhi

About Infodrive India: Infodrive India is a leading [insert industry] company specializing in [insert key products/services]. With a commitment to innovation and excellence, we strive to deliver cutting-edge solutions that empower businesses to thrive in today’s dynamic marketplace. Our team comprises talented professionals dedicated to driving growth and success for our clients.

Job Description:

Infodrive India is seeking a highly skilled and experienced Senior Business Analyst to join our dynamic team. The successful candidate will play a pivotal role in driving business growth and maximizing operational efficiency through strategic analysis and actionable insights. As a Senior Business Analyst, you will collaborate closely with cross-functional teams to identify business opportunities, optimize processes, and support decision-making at all levels of the organization

Job Responsibilities

1. Strategic Analysis: Conduct in-depth analysis of market trends, competitive landscape, and industry benchmarks to identify growth opportunities and potential risks.
2. Requirements Gathering: Collaborate with stakeholders to gather, analyze, and prioritize business requirements for new initiatives, enhancements, and optimizations.
3. Data Analysis: Utilize advanced analytical techniques to extract insights from complex datasets and provide actionable recommendations for improving business performance.
4. Performance Monitoring: Develop and implement KPIs and performance metrics to track the success of business initiatives and drive continuous improvement.
5. Business Process Optimization: Identify inefficiencies in existing processes and workflows, and work with stakeholders to develop and implement solutions for optimization.
6. Stakeholder Management: Build strong relationships with key stakeholders across departments to understand their needs and objectives, and align business analysis efforts accordingly.
7. Project Management: Lead cross-functional projects from inception to completion, ensuring timely delivery and effective communication throughout the project lifecycle.
8. Solution Evaluation: Evaluate potential solutions and technologies to address business needs, and make recommendations based on cost-benefit analysis and feasibility assessments.
9. Documentation and Reporting: Prepare comprehensive documentation, including business requirements, process flows, and project plans, and deliver insightful reports to key stakeholders.
10. Mentoring and Coaching: Provide guidance and support to junior team members, fostering their professional development and contributing to a collaborative and high-performing team culture

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field; Master’s degree preferred.
• Proven experience (5 years) as a Business Analyst or similar role, with a focus on strategic analysis, process optimization, and project management.
• Strong analytical skills with the ability to interpret complex data and extract actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficiency in business analysis tools and techniques, such as data modeling, process mapping, and requirement elicitation.
• Experience with Agile methodologies and project management tools is a plus.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is desirable but not required.
• [Any specific industry knowledge or technical skills relevant to your company’s operations]

Job Details

Job Description (Manager Marketing & Corporate Communication)

Location: Okhla Phase 1, New Delhi

Job Purpose:

The Digital Marketing Manager (DMM) will oversee the planning, development, and execution of the company’s digital marketing strategy across all channels. The role is responsible for developing innovative marketing campaigns to drive brand awareness, lead generation, and customer engagement. The DMM will work closely with SEO, social media, creative, content Development & marketing, and liaise with external vendors to ensure cohesive and effective marketing strategies.

Key Responsibilities

1. Digital Marketing Strategy & Campaign Management:

a. Develop and execute comprehensive digital marketing campaigns across various channels, including web, SEO/SEM, social media, email, PPC, and display advertising.

b. Plan and execute paid and organic marketing campaigns to drive leads and conversions.

c. Collaborate with the web, marketing operations, sales, and customer success teams to ensure campaigns are executed on time and within budget.

d. Oversee the execution of content marketing strategies and campaigns to enhance branding and promote products/services.

2. Social Media & Content Management:

a. Manage the company’s social media presence across platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).

b. Design, build, and maintain social media campaigns and digital presence to increase brand awareness and follower engagement.

c. Plan, generate, maintain, and optimize content marketing for branding and promotions.

d. Monitor and manage online reputation (ORM) through proactive brand-building and responding to customer feedback.

3. SEO, SEM & Website Optimization:

a. Increase organic traffic across all websites through keyword research, link building, and other SEO best practices.

b. Optimize landing pages, URL structures, and content sitemaps for higher search rankings.

c. Use SEM strategies to increase website visibility and drive paid traffic effectively.

d. Implement and evaluate conversion rate optimization (CRO) strategies to maximize customer acquisition and engagement.

4. Performance Measurement & Analytics:

a. Measure and report on campaign performance, focusing on ROI, traffic, lead generation, conversions, and customer engagement metrics.

b. Analyze website traffic, social media performance, and conversion data to identify trends, insights, and areas for improvement.

c. Use analytical tools (e.g., Google Analytics, Facebook Insights, Twitter Analytics and any other marketing tools as per requirement ) to track campaign effectiveness and optimize spend/performance.

5. Team Leadership & Collaboration:

a. Manage and mentor a digital marketing team, including SEO, SMO, content, and creative specialists.

b. Foster a culture of collaboration and innovation by working closely with internal teams to create effective landing pages, customer experiences, and user journeys.

c. Liaise with external partners, agencies, and vendors to execute campaigns and adopt emerging marketing technologies.

6. Emerging Technologies & Trends:

a. Stay updated with the latest digital marketing trends and best practices in online marketing, including new technologies in web analytics, marketing automation, and customer data analysis.

b. Evaluate and recommend emerging technologies for adoption to improve marketing performance and customer engagement

Key Skills & Competencies

• Technical Skills:
  • Proficiency with digital marketing platforms (e.g., Search Console, Webmaster, Google Analytics (GA4), Google Tag Manager, HeatMap, SEM Rush, Screaming Frog, Facebook Insights, Twitter Analytics, Tweetdeck).
  • Experience with ad serving tools (e.g., DART, Atlas).
  • Strong grasp of SEO/SEM techniques, PPC, and CRO best practices.
  • Knowledge of HTML, CSS, and JavaScript constraints to optimize web and landing page performance.
  • Expertise in email marketing tools and practices for segmentation, personalization, and automation.
  • Understanding of the idiosyncrasies between paid and organic social media strategies.
  • Experience with video marketing (YouTube), content marketing, and blog/PR promotion.
• Analytical Skills:
  • Strong analytical abilities to evaluate end-to-end customer experience and use data to optimize campaigns.
  • Ability to interpret web analytics data and translate insights into actionable strategies.
  • Proficient in measuring campaign performance (ROI, KPIs, CTRs) and identifying areas for improvement.
• Leadership & Team Management:
  • Proven ability to lead, mentor, and develop high-performing digital marketing teams.
  • Experience in managing multiple stakeholders and collaborating with cross-functional teams.
  • Adept at working with external vendors and agencies to drive results.

Measurement Metrics:

• Conversion Rate Optimization:
  • Increase in website visitors, qualified leads, and improved CRO.
  • Achieve target RoI on paid campaigns.
  • Reduction in cost per lead and increase in lead conversions.
  • Visit to Lead Ratio
  • Lead Qualification Ratio
  • Lead to Sale Ratio
• SMO/Blog/PR/Video Marketing:
  • Post reach, impressions, views, and followers’ growth.
  • Increase in referral traffic and qualified leads through backlinks.
  • Growth in YouTube subscribers, video views, and organic reach.
• Overall Business Metrics:
  • Growth in the number of qualified leads and lead conversion ratio.
  • Marketing spends vs. revenue growth.
  • Increase in brand reach, recall, and positive online reputation across geographies.

Qualifications:

• Bachelor’s or MBA/PGDBM- Marketing, or a related field.
• 5+ years of experience in digital marketing, with at least 2 years in a leadership role.
• Hands-on experience in managing large-scale digital marketing campaigns across multiple channels.
• Certification in Google Analytics, SEO/SEM, or related digital marketing disciplines is a plus.

Personal Attributes:

• Creative thinker with a data-driven mindset.
• Strong leadership and team management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent communication, problem-solving, and decision-making skill

Job Details

Role Definition

A Customer Success Retention Executive is responsible for ensuring the satisfaction and continued engagement of existing clients. They work towards aligning client needs with the company’s solutions, providing valuable demonstrations, enriching client data, and maintaining strong connections on LinkedIn. Their ultimate goal is to retain clients, foster long-term relationships, and contribute to revenue growth.

Responsibility Deliverable

1. Retention of 10%-20% inactive clients
2. Leverage each touchpoint to deliver massive value, beyond customer expectation
3. Proactively engage customers to help them fully understand and leverage the product
4. CRM updation and management
5. Data enrichment and LinkedIn connection

Task & Activities

1. Retention of 20%
   1. Call customers who are not renewing their plan
   2. Understand their pain areas and provide solutions
   3. Connect with them and understand the needs and results they were able to generate
   4. Enroll and negotiate with customers to renew contracts
   5. Track DMU using Zoom info and LinkedIn professional accounts
   6. Do creative follow-up by generating FOMO and WhatsApp
   7. Create “why buy now” urgency with customers
2. Leverage each touchpoint to deliver massive value, beyond customer expectation
   1. Guide & inspire clients and create value at all stages of the customer journey
   2. Conduct proper needs analysis and pitch adequate solutions to meet their needs
   3. Engage with clients through interactive chat and calls
   4. Provide live online product demonstrations and help clients choose the right subscription
   5. Introduce clients to new promotional offers & product features
   6. Co-browse with sales demos and show features of chat support (co-browsing) and ticket management in the Volza app
   7. Communicate in real-time with customers using instant messaging (Zoho chat) and WhatsApp
   8. Pre-schedule demos/walkthroughs and properly update the calendar
3. Proactively engage customers to help them fully understand and leverage the product
   1. Understand client queries, requirements for changes & updates, and take action accordingly
   2. Demonstrate products & benefits to clients
   3. Collect and evaluate customer feedback and NPS
   4. Identify customer pain areas and provide possible customer-centric solutions
   5. Based on customer feedback, connect with management and the product team for product improvements
   6. Participate in the execution of loyalty campaigns to drive engagement and retention; test and optimize customer experience
   7. Ensure all clients are using the product by managing the customer health score
   8. Regular follow-ups & service calls
   9. Generate referral leads
4. CRM/FMS/MIS Updation and Management
   1. Verify contact on Zoom/LinkedIn if DMU changed or incorrect numbers
   2. Update all customer remarks and conversations in CRM and Zoho desk
   3. Update all FMS and CRM call tasks
   4. Update daily reporting and MIS

Measurement Metrics

• Daily Demo Alignment: 6 PPD
• Daily Demo Given: 3 PPD
• 20 Company Data Enrichment: 4×20 PPD
• LinkedIn Connections: 100 PPD
• Demo to Sales: 10%
• Retention Target: 10%
• Amount Target: 1 to 3 months: 3 Lac
• 3 to 6 months: 5 Lac
• Daily MIS updation

Industries Background

Experience in web application sales, especially in retention, SaaS product handling, IT selling, software application selling, and services.

Academics

MTech, BCA, NIIT, B. Tech, MCA, B. Com with Computer Application, MBA

Iceberg Elements

Skills

1. Advanced communication and interpersonal skills
2. Selling and presentation skills
3. Service orientation
4. Strong conflict resolution skills
5. Ability to remain calm and professional in stressful situations
6. Time management & organizational skills
7. Multi-tasking skills
8. Active listening
9. Good analytical skills

Knowledge

1. Computer knowledge (MS Office)
2. Internet usage (browsing & data mining)
3. Product & software knowledge (training will be provided)
4. CRM, Zoho Chat, Zoho Desk, Fresh Desk knowledge (training will be provided)
5. Sales process

Self-Image

1. Confident
2. Go-getter
3. Positive & self-motivated
4. Energetic
5. Independent
6. Quickly adapting to changing environments
7. Focused and goal-oriented

Traits

1. Strong IQ and ATD
2. Proactive and punctual
3. Quick to learn
4. Aggressive
5. Team player
6. Innovative & creative
7. Honest

Motives

1. Hungry for professional & personal growth
2. Contribution, service, happy to make others happy
3. Win-win philosophy

Role Definition

A Customer Success Retention Executive is responsible for ensuring the satisfaction and continued engagement of existing clients. They work towards aligning client needs with the company’s solutions, providing valuable demonstrations, enriching client data, and maintaining strong connections on LinkedIn. Their ultimate goal is to retain clients, foster long-term relationships, and contribute to revenue growth.

Responsibility Deliverable

1. Retention of 10%-20% inactive clients
2. Leverage each touchpoint to deliver massive value, beyond customer expectation
3. Proactively engage customers to help them fully understand and leverage the product
4. CRM Updation and management
5. Data enrichment and LinkedIn connection

Task & Activities

1. Retention of 20%
   1. Call customers who are not renewing their plan
   2. Understand their pain areas and provide solutions
   3. Connect with them and understand the needs and results they were able to generate
   4. Enroll and negotiate with customers to renew contracts
   5. Track DMU using Zoom info and LinkedIn professional accounts
   6. Do creative follow-up by generating FOMO and WhatsApp
   7. Create “why buy now” urgency with customers
2. Leverage each touchpoint to deliver massive value, beyond customer expectation
   1. Guide & inspire clients and create value at all stages of the customer journey
   2. Conduct proper needs analysis and pitch adequate solutions to meet their needs
   3. Engage with clients through interactive chat and calls
   4. Provide live online product demonstrations and help clients choose the right subscription
   5. Introduce clients to new promotional offers & product features
   6. Co-browse with sales demos and show features of chat support (co-browsing) and ticket management in the Volza app
   7. Communicate in real-time with customers using instant messaging (Zoho chat) and WhatsApp
   8. Pre-schedule demos/walkthroughs and properly update the calendar
3. Proactively engage customers to help them fully understand and leverage the product
   1. Understand client queries, requirements for changes & updates, and take action accordingly
   2. Demonstrate products & benefits to clients
   3. Collect and evaluate customer feedback and NPS
   4. Identify customer pain areas and provide possible customer-centric solutions
   5. Based on customer feedback, connect with management and the product team for product improvements
   6. Participate in the execution of loyalty campaigns to drive engagement and retention; test and optimize customer experience
   7. Ensure all clients are using the product by managing the customer health score
   8. Regular follow-ups & service calls
   9. Generate referral leads
4. CRM/FMS/MIS Updation and Management
   1. Verify contact on Zoom/LinkedIn if DMU changed or incorrect numbers
   2. Update all customer remarks and conversations in CRM and Zoho desk
   3. Update all FMS and CRM call tasks
   4. Update daily reporting and MIS

Measurement Metrics

• Daily Demo Alignment: 6 PPD
• Daily Demo Given: 3 PPD
• 20 Company Data Enrichment: 4×20 PPD
• LinkedIn Connections: 100 PPD
• Demo to Sales: 10%
• Retention Target: 10%
• Amount Target: 1 to 3 months: 3 Lac
• 3 to 6 months: 5 Lac
• Daily MIS Updation

Industries Background

Experience in web application sales, especially in retention, SaaS product handling, IT selling, software application selling, and services.

Academics

MTech, BCA, NIIT, B. Tech, MCA, B. Com with Computer Application, MBA

Iceberg Elements

Skills

1. Advanced communication and interpersonal skills
2. Selling and presentation skills
3. Service orientation
4. Strong conflict resolution skills
5. Ability to remain calm and professional in stressful situations
6. Time management & organizational skills
7. Multi-tasking skills
8. Active listening
9. Good analytical skills

Knowledge

1. Computer knowledge (MS Office)
2. Internet usage (browsing & data mining)
3. Product & software knowledge (training will be provided)
4. CRM, Zoho Chat, Zoho Desk, Fresh Desk knowledge (training will be provided)
5. Sales process

Self-Image

1. Confident
2. Go-getter
3. Positive & self-motivated
4. Energetic
5. Independent
6. Quickly adapting to changing environments
7. Focused and goal-oriented

Traits

1. Strong IQ and ATD
2. Proactive and punctual
3. Quick to learn
4. Aggressive
5. Team player
6. Innovative & creative
7. Honest

Motives

1. Hungry for professional & personal growth
2. Contribution, service, happy to make others happy
3. Win-win philosophy

Job Details

Total Experience

2-5 Years

Relevant Experience

2 Years

Location

Delhi

Language Expertise

English

Educational Qualification

Graduate

Job Description (Role Clarity: Sales Process Trainer)

Role Definition

Responsible for conducting Product, Process & Sales Training.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.

Help in increasing the overall performance and revenue of our sales teams and ensure they have the skills to achieve the goals.

Responsibility Deliverable

• Conducting Sales, Product & Process Training
• Optimizing & Creating Training Content, Sales Pitches
• Improvise external communication – email audits, pitch audits
• New Hire Training & OJT
• Preparing Score Boards for Sales & Support Team
• Maintain updated curriculum database and training records

Task & Activities

Conducting Product & Process Training

1. Scheduling & Conducting Product & Process Training
2. Consolidating Training Feedback Scores
3. Conduct feedback & On the Job Training meetings

Optimizing & Creating Training Content

4. Identify New Training Programs for the organization
5. Creating Training Content for New Programs
6. Conducting Trainings
7. Assessing Training Impact
8. Conducting refresher sessions

Process Optimization & Training

9. Creating Process SOP
10. Identify deviations in the process
11. Conducting Process Training
12. Audit adherence to the process

New Hire Training & OJT

13. Conducting Training on Process & Systems for New Joinees
14. OJT Training of new Joinees on Sales Pitch, Emails etc.
15. OJT Training of new & existing resources of the processes

MIS & Reporting

16. Maintain updated curriculum database and training records
17. Creating scores on Productivity for the Sales Support Team

Measurement Metrics

• Increase in revenue, ticket size, sales conversions.
• Coaching & Mentoring Sessions Conducted
• No of New Programs conducted
• Sales Productivity Score Cards

Invisible Iceberg Elements

Skills

• Excellent Communication Skills
• Team management skills
• Presentation Skills
• Leadership skills
• Facilitation Skills
• Instructional Design Skills
• People management skills
• Coaching & Mentoring Skills
• Listening Skills
• Persuasion skills
• Observation skills

Knowledge

• Knowledge of Sales Process
• Knowledge of Instructional Design
• Creating presentations
• Knowledge of Sales Approaches & Concepts
• Product knowledge

Self Image

• Confident
• Persuasive
• Sales process expert
• Diligent & relatable
• Learner focused
• Skilled facilitator
• Self-motivated & Self-driven
• Strong writing and editing skills

Traits

• Desire for continuous learning
• Learner focused
• High on energy
• Participant engagement
• Creative & Strategic thinker
• Diligent & Commitment to mastery
• Passionate about working with people
• Draws out best practices
• Articulate complex ideas in a simple way

Motives

• Personal & Professional Growth
• WIN WIN WIN philosophy
• Catalyst for Company Growth
• Enabler of performance

Job Details

Total Experience
5-9 Years

Relevant Experience
5 Years in Paid Campaign

Location
Delhi

Language Expertise
English

Educational Qualification
Graduate

Job description ( NBD RM )

Relationship Manager is a inside sales person who is responsible for generating revenue by converting leads / referrals into sales. He would be responsible for giving SAAS product demos to the leads assigned/referrals generated. He would also be responsible for generating & aligning demos from multiple sources of leads including cold lead (LinkedIn, Zoom Info, Organic traffic, Google & Email campaigns), negotiate, do necessary follow ups and closing the sale.

Experience Essential

Min 2 Yrs of relevant experience in Sales

Job Responsibilities

1. To generate revenue by converting Demo into Sale
2. To generate revenue through referrals generated
3. Manage rescheduling & any changes in the relate to demo schedule
4. To generate demos through cold calling
5. To generate client interest for the Demo

Job Details